Unit 9 · Complaints, Complaints — Full Unit

Complaints, Complaints

The complete Unit 9 in one interactive page: words, grammar, listening, speaking, reading and writing.

الوحدة التاسعة كاملة في صفحة تفاعلية واحدة: مفردات، قواعد، استماع، محادثة، قراءة، وكتابة.

1Words
2Match
3True/False
4Listen
5Complaints
6Talk
7Spelling
8Context
9Listening
10Pronunciation
11About You
12Conversation
13Vocabulary
14Writing
15Grammar
01

Learn the Words تعلّم الكلمات

Tap a card to flip it and hear the word — tap again to flip it back.

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Excellent! You learned all the words!ممتاز! لقد تعلمت كل الكلمات!
02

Match the Meaning طابق المعنى

Tap a word, then tap the definition that matches it.

اختر الكلمة أولًا، ثم اختر المعنى الصحيح لها.

Words

Meanings

03

True or False صح أم خطأ

Read each statement about the complaints on pages 134–136 and decide if it is true or false.

04

Listen & Choose اسمع واختر

Press play, listen to the word, then pick its Arabic translation.

05

Common Consumer Complaints شكاوى المستهلكين الشائعة

Tap a problem below. Say what's wrong with it, then write how it needs to be fixed — use "needs to be ___".

Tap a problem above to start writing. اضغط على مشكلة أعلاه لتبدأ الكتابة.

06

Talk About It تحدّث عن الموضوع

Read the example, then write your own language question and answer about a lesson word.

Q

What part of speech is "faulty" — a noun or an adjective?

A

It's an adjective. It means broken or not working correctly.

Q

What's a synonym for "faulty"?

A

A synonym for "faulty" is "defective."

07

Spelling إملاء

Listen to the word, then type its correct spelling.

08

Language in Context اللغة في السياق

These silly instructions appeared on real product labels. Explain each one in your own words — why is it silly? You might need to correct the English. ظهرت هذه التعليمات الغريبة على ملصقات منتجات حقيقية. اشرح كل واحدة بأسلوبك — ولماذا هي غريبة؟ قد تحتاج لتصحيح صياغتها الإنجليزية.

Example

"You shouldn't use a hair dryer in the bath or in bed."

09

Listening الاستماع

Listen to the hotel guest's complaints at the front desk. Answer true or false. استمع إلى شكاوى نزيل الفندق عند مكتب الاستقبال، ثم أجب بصح أو خطأ.

Tap to listen to the passage اضغط للاستماع إلى النص
10

Pronunciation النطق

In compound nouns made of two nouns, the stress usually falls on the first noun: windshield, hair dryer, meat grinder, floorboard, shower cap, windowpane. Click the words you think are stressed in each sentence below, then check. في الأسماء المركبة من اسمين، يقع النبر عادة على الاسم الأول. اضغط على الكلمات التي تظنها منبورة في كل جملة، ثم تحقق.

B. Practice your own sentence جملتك الخاصة

Type a sentence and mark the important words with ** on each side, like **this**. Then listen to it and practice reading it aloud. اكتب جملة وضع ** حول الكلمات المهمة، ثم استمع إليها وتدرّب على نطقها.

11

About You عنك أنت

In pairs, ask and answer the questions, then switch roles. في أزواج، اسأل وأجب عن الأسئلة، ثم تبادلا الأدوار.

12

Conversation محادثة

In pairs, read the conversation aloud. Stress the important expressions including if you could, it sounds like, and you see. تدرّب مع زميلك على قراءة المحادثة بصوت عالٍ مع النبر الصحيح على العبارات المهمة.

Yes, please, if you could. = a polite way to respond to an offer

It sounds like = it seems to be

Your Ending نهايتك أنت

What do you think was the salesperson's response? Choose one, or write your own idea.

About the Conversation عن المحادثة

Your Turn دورك

You are a customer. You want to complain about an item you bought. Make a list of three things the salesperson says and three things you say. In pairs, role-play the conversation. أنت زبون تريد الشكوى من سلعة اشتريتها. اكتب ثلاثة أشياء يقولها البائع وثلاثة تقولها أنت، ثم مثّل المحادثة مع زميلك.

13

Key Vocabulary أهم المفردات

Learn important words from the unit's reading passages — flip the cards, then match, listen, and spell. تعلّم كلمات مهمة من نصوص الوحدة — اقلب البطاقات، ثم طابق واستمع وتهجّ.

1. Learn the Words تعلّم الكلمات

Tap a card to flip it and hear the word — tap again to flip it back.

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Excellent! You learned all the words!ممتاز! لقد تعلمت كل الكلمات!

2. Match the Meaning طابق المعنى

اختر الكلمة أولًا، ثم اختر المعنى الصحيح لها.

Words

Meanings

3. Listen & Choose اسمع واختر

Press play, listen to the word, then pick its Arabic translation.

4. Spelling إملاء

Listen to the word, then type its correct spelling.

14

Writing الكتابة

Learn how to write a letter of complaint, then read "Murphy's Law". تعلّم كيف تكتب رسالة شكوى، ثم اقرأ نص "قانون ميرفي".

A. A Letter of Complaint رسالة شكوى

Writing Corner

When you write an email/letter of complaint:

  • Set the scene, in other words, provide background information.
  • Give a clear account of expectations and actual events.
  • Present the problem clearly and confidently.
  • Conclude on a firm but polite note.

Read the complaint letter about the faulty earphones, then answer the questions. اقرأ رسالة الشكوى عن سماعات الأذن المعيبة، ثم أجب عن الأسئلة.

B. What is each paragraph for? ما وظيفة كل فقرة؟

The letter has 5 paragraphs. Tap the paragraph number(s) that match each purpose below, then check the model answer. Some paragraphs can serve more than one purpose.

C. Write your own notes دوّن ملاحظاتك

Think of a faulty product. Make notes, then use them to write a letter of complaint in your notebook.

D. Reading: Murphy's Law القراءة: قانون ميرفي

Murphy's Law قانون ميرفي
Captain Edward A. Murphy الكابتن إدوارد أ. ميرفي

After Reading بعد القراءة

Discussion نقاش

15

Form, Meaning and Function الشكل والمعنى والوظيفة

Review the present perfect tense, object pronouns, and two-word verbs, then practice. راجع زمن المضارع التام، ضمائر المفعول، والأفعال ثنائية الكلمة، ثم تدرّب.

Present Perfect Simple Tense المضارع التام البسيط

Use the present perfect to talk about recently completed actions.

QuestionShort Answer (+)Short Answer (−)
Has he taken out the garbage?Yes, he has.No, he hasn't.
Have they taken the car to the garage?Yes, they have.No, they haven't.

Note: Use been to talk about someone who has gone somewhere and he or she has returned. Use gone to talk about someone who has left to go somewhere and he or she is still there.

Present Perfect with Already, Yet, Just

You can use the present perfect to talk about events that happened before now. It is possible that the event happened earlier than expected.

QuestionAffirmative (+)Negative (−)
Have you done the dishes yet?Yes, I've already done them.No, I haven't done them yet.
Have you already washed the clothes?Yes, I've just washed them.No, I haven't washed them yet.
Verb + Gerund

Use the gerund form (which ends in -ing) after these verbs: avoid, enjoy, give up, imagine, mind, stop, can't stand, finish, hate, keep, miss, suggest.

He can't stand waiting in line.

I don't enjoy sitting in the sun.

We miss being with our friends.

They stop playing tennis in the winter.

A. Ask and answer about the pictures اسأل وأجب عن الصور

Example: Have you done the dishes yet? — Yes, I've already done them.

B. Make sentences with the words. Use gerunds. كوّن جملًا باستخدام gerunds

Example: dessert / eat / after meals / can't resist → I can't resist eating dessert after meals.

Object Pronouns ضمائر المفعول

SingularObjectExample
ImeHe knows me.
youyouI know you.
hehimI know him.
sheherI know her.
PluralObjectExample
weusThey know us.
youyouThey know you.
theythemWe know them.

Need / Want / Like + Infinitive: Use the full infinitive (to + the base form of the verb) after need, want, like.

She needs to buy some snacks.

He doesn't want to do the dishes.

I like to help my mother.

Imperatives and Two-Word Verbs

Two-word verbs have a verb + particle. Object pronouns always come between the verb and the particle.

Turn off your cell phone. → Turn the phone off. → Turn it off.

Clean up the mess. → Clean the mess up. → Clean it up.

Put away your clothes. → Put your clothes away. → Put them away.

C. Complete with the correct object pronoun أكمل بضمير المفعول الصحيح

Use: me, you, him, her, it, us, or them. Example: We need to invite our friends. I can ask them.

D. Rewrite each sentence with a two-word verb in two ways أعد صياغة كل جملة بطريقتين

Example: Please turn on the TV. → Please turn the TV on. Please turn it on.

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